Return & Exchanges Policy Page

Returns & Exchanges

Kotokkhon.com 7 Days Easy Return Guarantee

·         Can be easily returned when customer is not pleased with products, its quality or size.

·         Full refund if the problem is not solved within one week of time.

·         Must notify us within one day after getting product in hand.

·         Credit card payments may take longer than usual depending on Banks.

Here at Kotokkhon.com, with every purchase you make, we like to make sure of its convenience and provide you with a hassle free service. We like to provide products of the best possible quality. However, in the case that the product you have received is distressed, defective, or does not match with the description, you can ask for a return within one week of time. We will handle your issue within five to ten days of receiving your request based on your location. You can request for either a refund or a replacement.

You can return a product in two ways:

1. During the time of delivery

2. Once delivery has been done, in which case you have to let us know in 24 hours.

Products can be returned under the following conditions:

·         The product you have received has defects.

·         The product you have received is damaged physically.

·         The product has not satisfied the customer’s choice.

·         The product is different from that in the website’s description.

·         Issues relating to sizes or fittings of the product.

Items which can be sold again on website are accepted for return, aside from the following below:

·         Products that have been washed or worn.

·         Products in sets cannot be returned separately or in single pieces

·         Products that have not been used

·         Products which are not in their original state

·         Products must still have their tags and be unaltered

·         Products must be in their initial packaging and condition

The customer needs to make sure that the product is packed and delivered safely. Kotokkhon.com will not be responsible if product gets distressed or damaged on its way back.

To make an easy return, follow these simple steps:

·         Email us with your order ID details and the cause of return in 24 hours

·         Once we confirm your request for return, we will let you know about the process.

·         Do make sure to check that the product’s condition, tags, labels, packaging and lastly the invoice is all intact.

Kindly note that the customer needs to contact Kotokkhon.com exactly within one day of receiving a faulty product, via e-mail or contact information. Also, the customer needs to send us back the faulty product within one week where we will see to the delivery charges.